FAQ
Frequently Asked Questions
Booklet FAQs
We publish custom booklets for Home Health, Hospice, Private Services, Home Medical Equipment (HME), Home Infusion and Pediatric agencies. We also offer Disease Process/Patient Education Books through Briggs Corporation.
A custom booklet combines your policies and procedures with state-specific regulations and accrediting body information (if applicable) into a professionally formatted booklet detailed to meet your agency’s needs. Clients also benefit from MedForms’® custom forms design and a wide selection of professionally formatted forms.
Booklet covers (front and back) are fully customizable with your agency’s logo, information and corresponding colors. When you submit your materials for development, please email us your logo in a vector file (these file types end in either “.eps” or “.ai”) to mail@medforms.com. If your logo is in color, please send us the corresponding Pantone Matching System (PMS) colors. All covers are printed on high-quality cover stock in color ink at no additional cost.
Booklet cost is based on the number of pages in the booklet; quantity ordered, upcharges such as carbonless 2-part NCR forms, etc. The average cost per booklet is between $5.00 – $7.00. As the purpose of the booklet is to simplify the admission process and minimize costs, we will advise you during the drafting process where information may be streamlined and ways to keep the cost of the booklet to a minimum. An exact cost per booklet will be provided to you once the custom booklet is finalized.
A set-up fee will be associated with orders under 5,000 and due prior to development.
All booklets are custom and can be designed to meet each individual agency’s requested specifications; however, we have thoughtfully formatted our master templates to be easily understood by both patient and clinician. Content is written in simple language, and we purposefully format booklets in large fonts, allowing for readability and comprehension. For agencies with corporate branding requirements (font type and size), we adjust formatting to meet marketing style guidelines.
MedForms® does not charge for revisions, a huge cost savings for our clients as changes to state, federal and accrediting organization rules/standards change regularly. MedForms® has a knowledgeable and efficient staff of editors who make all changes to existing booklets during the reorder process. When you reorder your booklets, our editorial staff will make any changes you request and also offer our suggested regulatory changes at that time, if applicable.
Agency and Editorial FAQs
We we would be happy to help! Please note our minimum quantity is 50, and we strongly recommend ordering a 6 month supply at a time. The one-time setup fee is $450.
*We have a morotorium on Small/Start-up agencies in the states of Michigan and Texas at this time as well as Miami-Dade, FL and metro Chicago.
MedForms® begins the customization process by using our master template. Once we receive your agency specific information, our Development Team will work with you on incorporating your materials into an all-inclusive booklet. Our Development Team has extensive knowledge of clinical and administrative aspects of the home care industry and works closely with you during the customization process.
Regulatory, Record-Keeping, and Accreditations FAQs
Yes. While MedForms® does not provide consultant services, our Regulatory Review Team researches and confirms home care regulations on a routine basis, allowing MedForms® to offer our clients suggested changes as state, federal and accrediting organization rules/standards change. We also update the booklets based on surveyor trends as clients report feedback from their accrediting and/or state surveys. While the ultimate responsibility of booklet compliance remains with the agency, we provide this valuable service to our clients free of charge.
If your agency uses point-of-care software or electronic records, please notify MedForms® and a license agreement authorizing electronic permission will be provided to you. The license agreement for electronic reproduction permits your software vendor to electronically reproduce MedForms’® copyrighted forms (contained in your custom Patient Orientation Booklet) for the sole purpose of implementing an electronic record system.
We regularly review and update our master verbiage to incorporate the latest JCAHO, ACHC and CHAP accrediting body standards based on our interpretation of their application in the patient orientation booklets. If you are seeking accreditation, please specify the accrediting body during the development phase. We will review your booklet and incorporate changes as we feel necessary; however, as we are not a consultant, we do also ask that you review the standards and your booklet to ensure compliance.
Printing, Shipping and Languages FAQs
We work with clients ranging in size from small, one-location companies to large national, multi-state, multi-location agencies. We have many different options for multi-location agencies including printing separate covers (with content of the booklet being shared so that larger quantity price breaks are still available) or by listing each location on the cover of the booklet and adding check boxes for the patient to reference. These needs will be addressed during the development process.
We recommend ordering a 6-month supply of booklets at a time to ensure that you are receiving regular updates.
From the time that we receive your written approval of any revisions, it takes approximately 2-3 weeks for booklets to arrive. For clients in Hawaii and Alaska, please allow an additional week of transit time.
No. Duplicating copyrighted material is strictly prohibited. Our Patient Orientation Booklet is considered a unique and valuable asset of our company and is protected by U.S. Copyright laws under Title 17. MedForms® reserves all rights to printing, copying and using our booklets. To confidentially report copyright violations, please email copyright@medforms.com.
Yes. We offer translation of your MedForms’® patient orientation booklet into Spanish for a $250 setup fee. Additional translation fees may apply. Average $5.00 – $7.00 booklet pricing and standard shipping costs will apply. Please contact us for more information.
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We recommend reordering 6 weeks before you think you will run out of booklets to ensure you are never without. […]