As of August 18, 2025, the rebrand of Livanta LLC’s Beneficiary and Family Centered Care – Quality Improvement Organization (BFCC-QIO) program to Commence Health will go live. MedForms has already begun implementing the change across booklets to ensure compliance, so your booklet will be updated when reordered (if applicable).
The below is directly from the organization to provide a full picture of what will be changing vs staying the same with the rebrand.
Section 1: Background Information
Commence Health is a program of Commence, a healthcare technology company formed through the affiliation of Advanta Government Systems, DOMA Technologies, and Livanta LLC, now operating under common ownership. Commence uses a data-driven, human-centered approach to improve care for healthcare beneficiaries, veterans, providers, and other stakeholders.
Because Livanta now operates under the name Commence, Livanta’s BFCC-QIO program now operates under the name Commence Health. While the name has changed, the BFCC-QIO program continues under the same contract for Medicare Regions 2, 3, 5, 7, and 9 through April 30, 2029.
Section 2: What is Changing?
• Staff Email Updates: All staff email addresses have been transitioned to the @commence.ai domain. Emails from Commence Health staff or shared accounts now come from this domain. For example, the new Communications Team email is communications@commence.ai. Messages sent to legacy Livanta email addresses will be forwarded but phased out over time.
• Helpline Greeting Change: Starting August 18, 2025, callers to Livanta’s BFCC-QIO Helpline will hear the greeting: “Commence Health, formerly Livanta.” Providers, social workers, case managers, and other front-line staff should inform patients and caregivers of this change to avoid confusion.
• Medical Record Requests: Medical record requests will now display the Commence Health logo. See Figure 1 below for an example of the updated request form.
Figure 1 (click to enlarge)
Section 3: What Will Stay the Same
• Helpline Phone Numbers: All BFCC-QIO Helpline phone numbers will remain the same, as shown in Table 1 below.
• Privacy Requirements: Protected Health Information (PHI) or Personally Identifiable Information (PII) must not be included in emails. Please refer to a case number if applicable.
Table 1 (click to enlarge)
Section 4: Beneficiary Notice Update
Providers should update beneficiary notice by replacing “Livanta LLC” with “Commence Health” as shown in Figure 2 below. Existing stocks of pre-printed notices with Livanta listed as the BFCC-QIO may be used until they are depleted.
Figure 2 (click to enlarge)
Section 5: Frequently Asked Questions
Q: I noticed emails now come from the @commence.ai domain. Does that mean Commence Health is using artificial intelligence (AI) for case and claim reviews?
A: No. As required by our contract with CMS, Commence Health employs licensed, board-certified physicians to conduct all review types. AI is not used for BFCC-QIO case or claim reviews. Commence Health staff do not use generative AI for BFCC-QIO tasks.
Q: Does my organization need to sign a new Memorandum of Agreement (MOA) with Commence Health?
A: No, existing MOAs with Livanta remain valid. Moving forward, new MOAs will be issued under Livanta LLC d/b/a Commence with Commence Health branding and logos.
Q: Are your publications changing?
A: Subscribers will continue to receive Provider Bulletins, Compass, and Claim Review Advisor as before, but they now feature updated Commence Health branding and logos.
Q: Does this change affect any of Livanta’s contracts with the Centers for Medicare & Medicaid Services (CMS)?
A: No. All CMS contracts remain unchanged and continue to operate as before.
Q: When will beneficiary notices listing Livanta as the BFCC-QIO become invalid?
A: There are no current plans to invalidate beneficiary notices that reference Livanta. However, providers are encouraged to update notices to list Commence Health to minimize confusion for patients and caregivers.
Q: Will I still be able to use Livanta’s website-based applications such as e-LiFT?
A: Yes! All website-based applications including e-LiFT, e-Appeal, and Arrow will be ported to the new website and remain fully functional.
Section 6: Additional Information
The Commence Health Communications Team welcomes your questions and feedback. For addtional information or to request a Provider Education session, please contact us at communications@commence.ai.
If you have any questions for MedForms, please feel free to call us at (615) 386-6320. We are always happy to assist!
