We recommend reordering 6 weeks before you think you will run out of booklets to ensure you are never without. This 6 week cushion may seem long, but includes a wait time in our queue, the editing process, printing, and shipping. While we strive to not need the full 6 weeks, sometimes there are circumstances that will make you glad you remembered to order in advance.
Placing your reorder:
We are now asking that all reorders be submitted through our website. You do not need an account, an account number or to be logged in to place an order online. Orders placed online will still be reviewed for our suggested changes as usual, and changes from your agency may be submitted here as well. Our online order form does contain required fields. If those required fields are not filled in, your reorder will not be submitted.
To easily reorder your booklets online, click here. If you have any questions about the online order form, our editors are always happy to help.
Reorder Timeline:
Currently, the average wait time for a proof is 10-12 business days. While your time in our queue is based on the number of other people placing the order, the amount of time your order is in the editorial process is up to you.
If multiple people within your company need to review the proof and provide feedback, the longer your booklet will remain in the editorial process.
The Proof:
The proof itself is provided in a link via email from your editor. This proof can be printed and marked up by hand if preferred or flipped thorough like an ebook.
After your initial proof is sent to you, it is up to you to review to ensure the information currently in your booklet is correct. Information that needs to be verified by you is noted throughout your booklet with red “please verify” stamps. Our regulatory team will help ensure you are current on state, federal and accreditation requirements, but it is up to you to inform us of changes to the contact information and agency policies. If forms are moved, added or updated in your booklet, a blue stamp that clarifies if the form was moved, added or updated is included at the top of the form.
Any changes submitted to your editor after the initial proof are usually made and sent to you for your approval within 24 hours. We require all changes in writing. The best way to provide changes to your editor is by responding to your proof email with a list of the changes you would like. Be sure to note the page number and where on the page your change is needed.
Approvals
We require all approvals in writing in order to send your books to print. To approve, just respond to your editor in the proof email chain and tell them the proof is approved for printing. Your editor will send you a confirmation email that contains your quantity as well as billing and shipping information. It is important that you review this information and let your editor know if anything is incorrect as soon as possible so they can ensure accurate and prompt delivery when the books finish printing.
From the date of approval, it usually takes 2-3 weeks until the books are in hand. During this time your books will go through our printer’s queue, be printed, be bound, be boxed and be shipped to you.
