We are now asking that all reorders be submitted through our website. You do not need an account, an account number or to be logged in to place an order online. Orders placed online will still be reviewed for our suggested changes as usual, and changes from your agency may be submitted here as well. Our online order form does contain required fields. If those required fields are not filled in, your reorder will not be submitted.
We recommend reordering 6 weeks before you think you will run out of booklets to ensure you are never without. This 6-week cushion may seem long, but includes a wait time in our queue, the editing process, printing, and shipping. While we strive to not need the full 6 weeks, sometimes there are circumstances that will make you glad you remembered to order in advance.
Online Order Form Walkthrough:
To easily reorder your booklets online, click here. You will be directed to our online reorder form, as shown below.
Once you have reached the online form, we will need your information to begin the order. Include the name, email and phone number of the person that the proof needs to be sent to. If you are placing the order for someone else, please provide their contact information. Contact information is a required field and if it is not filled in, your reorder will not be submitted.
You will then select how you would like to receive the invoice. We do offer paperless billing, meaning your invoice will be emailed instead of mailed. You can also have your invoice sent via mail or have it sent by both mail and email. Invoice information is a required field and if it is not filled in, your reorder will not be submitted.
After making your selection, you will need to provide us with your company’s information. This helps ensure we find your last printing. If you have multiple locations, please specify which location you are ordering for in the agency name space. If you are unsure what book type your company uses, most are listed on your previous booklet’s cover or table of contents. Agency information is a required field and if it is not filled in, your reorder will not be submitted.
If you are wanting to place an order for both English and Spanish books, you can place this order together, as shown in the picture below. Your English order will be completed first and your Spanish order will start when the English order has been approved and sent to our printer.
After you provide your agency details, we will need to know if you are wanting to go through the reorder process or if you are needing an exact repeat (a reprinting of your last approval). In order to ensure your company’s compliance on a Federal, State and Accreditation level, we recommend ordering every 6 months with the intention of receiving updates. Changes information is a required field and if it is not filled in, your reorder will not be submitted.
We understand that sometimes placing reorders falls through the cracks and means you are running out of booklets sooner than you would like. You can always order updates and a smaller batch of exact repeats simultaneously. This way, you have booklets to get you by while you review your updates and work with your editor. You can let us know this is what you need by requesting exact repeats and the quantity needed in the “Details from your Agency” box shown below. Changes can also be added to this box. Please list the changes needed, specifying page numbers and verbiage needed. If you wish to include a file that you would like added to your booklet, the file can be dragged and dropped into the box.
After you have provided those details, you will need to let us know if your company is tax exempt. It is okay if you don’t know this information, just select the No/Unsure box. Tax Exemption information is a required field and if it is not filled in, your reorder will not be submitted.
We will then ask you to please check the box for having read your license agreement. This helps ensure your agreement is updated regularly. A copy of this agreement is sent to you with your order confirmation for your records. License Agreement acknowledgment is a required field and if it is not filled in, your reorder will not be submitted.
Last but not least, let us know you aren’t a robot and click the submission button. A confirmation email will be sent to you almost immediately, so please make sure you have received it. Sometimes our emails go to junk mail, so please be sure to check there if you are not seeing our confirmation in your inbox. If you cannot find it in either inbox, your order was not submitted. This could be because one of the required fields was not filled in or because the “submit order request” button was not clicked.
Reorder Timeline:
Currently, the average wait time for a proof is 10-12 business days. While your time in our queue is based on the number of other people placing the order, the amount of time your order is in the editorial process is up to you.
If multiple people within your company need to review the proof and provide feedback, the longer your booklet will remain in the editorial process.
If you have any questions about the online order form, our editors are always happy to help.
