Page 2 - Home Health Marketing

PLEASE PROVIDE YOUR AGENCY’S
OFFICE HOURS, PHONE
Office Hours/After Hours Coverage
AND AFTER HOURS PHONE

Office Hours: Our office hours are _____ a.m. to _____ p.m., Monday through
Friday, except holidays. You may reach us by calling _______________ during
normal office hours.

After Hours Coverage: We have a nurse on call 24 hours a day, seven days a
week to ensure that you receive necessary home care services. You can reach
the nurse by calling ____________________. After office hours and on weekends,
an answering service will reach the nurse and he/she will return your call,
answer your questions and concerns or come to see you, if necessary.

We do not carry medications with us and cannot give medication unless it is
PLEASE ATTACH AGENCY
ordered by a physician. Medical supplies or equipment are not usually
delivered after regular office hours. GUIDELINES, IF DIFFERENT

Please let us know if you have any questions about our after hours coverage.

MEDICAL EMERGENCIES

Your Agency Name does not operate an emergency service and does not want
you to waste valuable time should you have a serious medical emergency.

In case of a serious medical emergency, call 911 or take the patient to
the hospital emergency room.
There are instances when an emergency room visit or hospitalization can be
avoided. If you call us at the first sign of a problem, we can often prevent you
from being readmitted to the hospital. Our staff will work with you and your
caregivers to identify your treatment options.
Please refer to our Emergency Care Plan section of the booklet for
additional information.

Please call our office if you are admitted to the hospital or taken to the
emergency room.