Regulatory Update for All Texas Home Care Providers

At MedForms, we take pride in monitoring all state and federal regulatory updates as well as the accrediting bodies to help ensure our agencies’ patient admission booklets are kept up-to-date.

The Texas Health and Human Services Commission (HHSC), in collaboration with the Department of Family and Protective Services (DFPS), has revised the reporting and investigation process for alleged abuse, neglect and exploitation (ANE) by a HCSSA provider.

This process will take place in two phases with changes occurring on July 1 and September 1, 2023. You can review the details of the new ANE reporting process here.

MedForms has implemented these regulatory changes to be included in your admission booklet at your next reorder. In the meantime, we are offering an Addendum here for you to use alongside your current admission booklet in order to educate your existing clients on this revised process and ensure they understand whom to contact in these situations.

The changes are summarized below:

Problem Solving Procedure –

  • Removed the address and added a local phone number for reporting complaints regarding utilization review.
  • Revised contact information for reporting abuse, neglect and/or exploitation per new information provided by Texas Health and Human Services

Texas Abuse, Neglect and Exploitation Reporting policy – Revised this section in accordance with new information provided by Texas Health and Human Services [Source].

  • Added “contractor or subcontractor”
  • Added information about how the agency will report instances of ANE depending upon on who commits the alleged ANE. Please be sure to update your internal ANE policy to match this new text.

Questions? Contact us here.  Ready to reorder? For quickest response, please reorder here.


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