Page 9 - Home Health Marketing

PLEASE VERIFY
HH-CAHPS VENDOR
PATIENT EXPERIENCE/SATISFACTION SURVEYS (IF APPLICABLE)

Our agency has contracted with _________________________________, a vendor
approved by the Centers for Medicare and Medicaid Services (CMS) to perform
mandatory Consumer Assessment of Healthcare Providers and Systems
®
(CAHPS ) surveys. If Medicare or Medicaid is paying for your home health
care, our survey vendor may contact you by mail or telephone regarding your
experience and satisfaction with our agency.
Our patients are very important to us. Please ask questions if something is
unclear regarding our services or the care you receive or fail to receive. Our
agency may also contact you by phone or mail to assess our care or to check
on the services we are providing. We will not ask the same questions included
®
in the CAHPS survey. Your answers will help us improve our services and
ensure that we meet your needs and expectations.
PLAN OF CARE

We involve you, your caregiver, your representative (if any), key professionals
and other staff members in developing your individualized plan of care and
identifying your specific measurable outcomes and goals. Your plan of care is
based upon identified problems, needs, physician orders for medications,
care, treatments and services, timeframes, your environment and your
personal goals whenever possible.
The plan of care is designed to increase your ability to care for yourself and
may include the following interventions: nursing care, personal care,
medication management, rehabilitation therapy, pain management,
psychosocial needs and discharge planning.
The plan is reviewed and updated as needed, based on your changing needs.
We encourage your participation and will provide necessary medical
information to assist you. We will notify you, your representative (if any), your
caregiver and all physicians involved in your plan of care of any revisions to
the plan of care due to a change in your health status.
On admission, you and an agency clinician will create a list of your current
medications (including any over-the-counter medications, herbal remedies
and vitamins). We will compare this list to the medications ordered by your
physician. Our staff will continue to compare the list to the medications that
are ordered, administered or dispensed to you while under our care. This will
be done to identify any changes, omissions, duplications, contraindications,
unclear information, potential interactions and ineffectiveness of and non-
compliance with drug therapy.

You have the right to refuse any medication or treatment procedure; however,
such refusal may require us to obtain a written statement releasing the
agency from all responsibility resulting from such action. Should this happen,
we would encourage you to discuss the matter with your physician for advice
and guidance.

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