Page 14 - Home Health Marketing

SECTION 3. Patient Rights and Responsibilities

As a home care provider, we have an obligation to protect and promote the
exercise of your rights. We must provide these rights and responsibilities to
you and/or your legal representative in a way you can understand. Written
rights must be provided during the initial evaluation visit before care begins.
A verbal explanation of these rights may be provided at the same time or
within a specified timeframe and ongoing as needed.
STATE SPECIFIC INFO
YOUR RIGHTS WILL BE ADDED HERE
(IF APPLICABLE)
Respect and Consideration — You have the right to:
 Be fully informed of your rights and responsibilities, and to exercise your
rights as a home care patient. You may select a representative who may
also exercise these rights for you. In the event that you are declared to lack
legal capacity to make health care decisions, your legal representative may
exercise your rights.
 Have a relationship with our staff that is based on honesty and ethical
standards of conduct and to have ethical issues addressed. You have the
right to be informed of any financial benefit we receive if we refer you to
another organization, service, individual or other reciprocal relationship.
 Be free from mistreatment, neglect, verbal, mental, sexual and physical
abuse, including injuries of an unknown source, exploitation and
misappropriation of your property. Agency staff who identify, notice or
recognize these incidences or circumstances must report their findings
immediately to the home health agency and other appropriate authorities
in accordance with state law.
 Have your property and person treated with respect and consideration;
recognition of your individuality and dignity; and to have cultural,
psychosocial, spiritual and personal values, beliefs and preferences
respected. You will not be discriminated against based on social status,
political belief, race, color, religion, national origin, sex (including sexual
orientation and gender identity), age or disability. If you feel that you have
been the victim of discrimination, you have the right to file a grievance
without retaliation for doing so. Our staff is prohibited from accepting gifts
or borrowing from you.
 Receive information in plain language to ensure accurate communication,
in a manner that is accessible, timely and free of charge to:
o Persons with disabilities. This includes access to websites, auxiliary aids
and services in accordance with state and federal law and regulations.
o Persons with limited English proficiency. This includes access to
interpreters and written translation.

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