Page 18 - Home Health Marketing

YOUR RESPONSIBILITIES

You have the responsibility to:
 Provide complete and accurate information to the best of your knowledge
about your present complaints and past illness(es), hospitalizations,
medications, allergies and other matters relating to your health.
 Remain under a doctor’s care while receiving skilled agency services.
 Notify us of perceived risks or unexpected changes in your condition (e.g.,
hospitalization, changes in the plan of care, symptoms to be reported,
pain, homebound status or change of physician).
 Follow the plan of care and instructions and accept responsibility for the
outcomes if you do not follow the care, treatment or service plan.
 Ask questions when you do not understand about your care, treatment and
service or other instruction about what you are expected to do. If you have
concerns about your care or cannot comply with the plan, let us know.
 Report and discuss pain, pain relief options and your questions, worries and
concerns about pain medication with staff or appropriate medical personnel.
 Tell us if your visit schedule needs to be changed due to medical
appointment, family emergencies, etc.
 Tell us if your Medicare or other insurance coverage changes or if you
decide to enroll in a Medicare Advantage plan or hospice.
 Promptly meet your financial obligations and responsibilities agreed upon
with the agency.
 Follow the organization’s rules and regulations.

 Tell us if you have an advance directive or if you change your advance directive.
 Tell us of any problems or dissatisfaction with the services provided.
 Provide a safe and cooperative environment for care to be provided (such
as keeping pets confined, putting away weapons or not smoking during
your care).
 Show respect and consideration for agency staff and equipment.
 Carry out mutually agreed responsibilities.

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