Page 16 - Home Health Marketing

o The frequency of visits;
o The scope of services we will provide, specific limitations on services
and barriers to treatment;

o Expected outcomes of care, including patient-identified goals and
anticipated risks and benefits;
o Any factors that could impact treatment effectiveness; and

o Any changes in the care to be provided.
 Receive all services outlined in your plan of care.
 Consent to or refuse care in advance of and during treatment without fear
of reprisal or discrimination and after being informed of the consequences
for doing so.
 Receive information about the services covered under the Medicare home
health benefit.
 Be informed regarding the collection and reporting of OASIS information.
OASIS information will not be disclosed except for legitimate purposes
allowed by the Privacy Act.
 Receive proper written notice, in advance of a specific service being
furnished, if the agency believes that the service may be non-covered care;
or in advance of reducing or terminating ongoing care in accordance with
federal laws and regulations.

 Be informed of our transfer and discharge policies.
 Have family involved in decision making as appropriate concerning your
care, treatment and services, when approved by you or your representative
(if any) and when allowed by law.

 Participate or refuse to participate in research, investigational or experimental
studies or clinical trials. Your access to care, treatment and services will not
be affected if you refuse or discontinue participation in research.

 Formulate advance directives and receive written information about the agency’s
policies and procedures on advance directives, including a description of
applicable state law before care is provided. You will be informed if we cannot
implement an advance directive on the basis of conscience.
 Have your wishes concerning end of life decisions addressed and to have
health care providers comply with your advance directives in accordance
with state laws. You have the right to receive care without conditions or
discrimination based on the execution of advance directives.
Privacy and Security — You have the right to:

 Personal privacy and security during home care visits. Our visiting staff
will wear proper identification so you can identify them.

 Confidentiality of written, verbal and electronic protected health
information including your medical records, information about your
health, social and financial circumstances or about what takes place in
your home.

12